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National Certificate in Generic Management |
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- Apply the principles of knowledge management
- Build teams to achieve goals and objectives
- Create and manage an environment that promotes innovation
- Develop, implement and evaluate an operational plan
- Devise and apply strategies to establish and maintain workplace relationships
- Formulate recommendations for a change process
- Lead people development and talent management
- Manage a diverse work force to add value
- Monitor and evaluate team members against performance standards
- Monitor, assess and manage risk
- Select and coach first line managers
- Analyse leadership and related theories in a work context
- Apply a system approach to decision making
- Apply mathematical analysis to economic and financial information
- Apply the principles of ethics to improve organisational culture
- Develop, implement and evaluate a project plan
- Manage the finances of a unit
- Use communication techniques effectively
- Create awareness and promote a culture of risk avoidance through advocacy activities
- Demonstrate an understanding of macroeconomic principles as they apply to the South African business environment
- Explain the impact of organisational wellness on a business environment and indicate a strategy for a business unit
- Induct a new employee
- Monitor and control quality assurance procedures in a food or sensitive consumer product environment
- Analyse compliance to legal requirements and recommend corrective actions
- Apply the principles and concepts of emotional intelligence to the management of self and others
- Close a deal with a customer
- Conduct a disciplinary hearing
- Conduct disaster risk assessment
- Conduct negotiations to deal with conflict situations
- Contribute to the management of costs and the enhancement of value
- Create, maintain and update record keeping systems
- Deal with sub standard performance in a team
- Demonstrate an understanding of the sectoral determination of the wholesale and retail sector
- Demonstrate knowledge of good financial management practices
- Demonstrate knowledge of industrial effluent permitting
- Demonstrate knowledge of pollution Incident management and remediation
- Demonstrate ways of dealing with the effects of dreaded diseases and in particular HIV/AIDS
- Develop a plan to combat corruption
- Develop and implement disaster risk reduction plans
- Develop and implement marketing plan in line with marketing strategy
- Develop customer needs and relationships
- Establish and co-ordinate forums for disaster risk management in a specific environment
- Establish customer needs and relationships
- Evaluate current practices against best practice
- Facilitate participation in an adventure based activity
- Identify and manage areas of customer service impact
- Identify brand mix elements
- Identify product features, advantages and benefits to the customer
- Implement disaster risk management principles in response, recovery, relief and rehabilitation activities
- Interpret and integrate disaster risk management theory into programmes and activities according to the Disaster Risk Management (DRM) Framework
- Interpret and manage conflicts within the workplace
- Maintain manufacturing efficiencies
- Maintain safety in the conduct of adventure based learning activities
- Manage a training intervention
- Manage cold chain processes in a wholesale and retail unit
- Manage customer requirements and needs and implement action plans
- Manage inventory
- Manage procedures that increase the nett income of a wholesale and retail unit
- Manage project finances
- Manage shrinkage and losses in a wholesale and retail unit
- Manage stock holding procedures in a wholesale and retail unit
- Manage working capital
- Monitor and maintain health, safety and security
- Monitor handling of customers by frontline customer service
- Monitor team members and measure effectiveness of performance
- Prepare and manage a budget
- Prepare to lead and conduct physical activities
- Promote a learning culture in an organisation
- Promote sustainable use of the environment
- Recruit and select candidates to fill defined positions
- Schedule staff
- Utilise communication and information management systems
- Develop and manage funding mechanisms for disaster risk management
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