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National Certificate in Wholesale and Retail Operations |
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- Complete basic business calculations
- Define the core concepts of the wholesale and retail environment
- Interact with customers
- Access and use information from texts
- Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems
- Demonstrate understanding of rational and irrational numbers and number systems
- Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts
- Maintain and adapt oral/signed communication
- Use language and communication in occupational learning programmes
- Use mathematics to investigate and monitor the financial aspects of personal and community life
- Work with a range of patterns and functions and solve problems
- Write/present for a defined context
- Administer deliveries
- Apply food safety practices in a wholesale and retail outlet
- Apply in-bound Contact Centre Operations within a commercial environment
- Behave in a professional manner in a business environment
- Contribute to a diverse working environment in a Contact Centre
- Count stock for a stock-take
- Deliver stock to stores
- Determine financial requirements of a new venture
- Handle help desk queries
- Identify the role of the fast moving consumer goods merchandiser in the wholesale and retail industry
- Implement food-handling practices in wholesale and retail outlet
- Implement promotional instructions
- Input data received onto appropriate computer packages within a Contact Centre
- Maintain a safe and secure wholesale and retail environment
- Maintain the customer`s account
- Manage finances for a new venture
- Manage time and work processes within a business environment
- Mark merchandise and maintain displays
- Meet performance standards within a Contact Centre
- Offer a credit facility
- Operate a computer in a Wholesale/Retail outlet
- Pack customer purchases at point of sales
- Perform office functions in a wholesale and retail outlet
- Pick stock in a distribution centre/warehouse
- Plan self development
- Process payment at a Point of Sales (POS)
- Provide information to customers in a Contact Centre
- Record transactions
- Source and collect products for resale
- Address customer queries in a wholesale environment
- Apply out-bound Contact Centre Operations within a commercial environment
- Dispatch stock
- Grant credit to customers
- Maintain the stockroom
- Merchandise chillers and freezers in a retail store
- Minimise defaulting customer accounts
- Prepare a vehicle for deliveries
- Prepare and process documents for financial and banking processes
- Receive stock
- Recommend orders for clients in a fast moving consumer goods environment
- Resolve customer queries / complaints
- Sell products to customers in a Wholesale and Retail outlet
- Take orders from customers
- Uplift stock for return
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